Below are听UKG Dimensions(formerly Kronos WFD) - Frequently Asked Questions, sorted by employee user category:
,,听and听
Have a question that is not found here?听听Please enter a ticket at听.
General Questions
The status of all 最快开奖直播搅珠结果/UNH network systems can be reviewed here:听听
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In your browser settings, try clearing your cache and cookies, close the browser and then re-open it听and attempt to log-in again.听 If this does not work, please contact the听IT Service听Desk听at 862-4242 or submit a听.
At times, there can be a delay depending on your internet/wifi听connection.听 If you听don鈥檛听see your punch time added to your Timecard by the end of your shift/day, make a manual edit to your Timecard to have your correct hours worked captured.听
Just clicking听Punch听in the menu on the mobile app does听NOT听punch you听IN听or听OUT.听 An additional menu will pop up in which you need to choose the听Punch In听or听Punch Out听button. If you close the menu on the mobile app before this step, your punch will not be successful.
UKG Dimensions generates email notifications and/or Control Center notifications based on:听听missing information; provide awareness of听information on an employee鈥檚 timecard;听OR听related to Time-Off requests听- submitted by status employees.
FOR Hourly paid employees听鈥撎 IF aOS, Adjunct or Student worker听uses the听Punch Tile听on the desktop or mobile app, minimal notifications are generated.听 The bulk of email notifications happen when an employee is manually entering their time directly to the Timecard听(instead of using the Punch Tile)听OR听making manual edits to their Timecard.听
Generally, as employees learn UKG, the听amount听of notifications will decrease, however this听can be overwhelming for Time-Approvers who have large numbers of hourly direct reports.
IMPORTANT:听听These notifications听need to be reviewed on a regular basis, as any听Pending Edits听to an hourly employee鈥檚 Timecard听MUST BE RESOLVED by the end of a pay period听for that employee to be properly paid for their hours worked.听
TIP:听听Create a rule in Outlook to filter and contain all your听UKG/Kronos notifications听in one folder vs. congesting your听Inbox.听
Hourly Paid (OS)
If you are currently working remotely and are able to continue to work remotely, you do not have to do anything other then听Punch IN/OUT听for the regular hours you would normally be working.听
If there is a portion or all of the curtailed day you are NOT able to work remotely (such as power outage, childcare, weather related issues) you will submit a Request for Time-Off听 in UKG/Kronos and select the type听"最快开奖直播搅珠结果 Curtailed Operations"听for the amount of time you were not able to work during the curtailed day.听
EX:听听You work 8am - 4:30pm, but on the curtailed day听 you were NOT able to work until 11am.听 Submit a time-off request for "最快开奖直播搅珠结果 Curtailed Operations" with a start time of 8:00am with a duration of 3 hours.听 Then Punch IN at 11am and Punch OUT as you normally would at 4:30pm.
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NOTE:听听These instructions do听not听apply to employees working remotely.
When听'Essential Personnel'听report to work during a period of time听(a delayed opening or a full day)听you need to decide how you want to be compensated for the curtailed hours worked:听 Either听additional pay听or听compensatory time
If you want to receive the听Additional Pay,听follow these instructions:
- On the day that curtailment occurs, you will punch IN/OUT听to your job as you would on any other day.
- Also, submit听a Time-off Request for听最快开奖直播搅珠结果 Curtailed Operations听in UKG/Kronos. This can be done after the curtailment occurs, but must be done听before听the employee approval deadline on听the Monday of the week payroll is paid.
- Your听Supervisor /Time-Approver听needs to approve the听最快开奖直播搅珠结果 Curtailed Operations听Time-off Request in order for you to see the time on your timecard. Their deadline to do this is the听Supervisor /Time-Approver听deadline on the Monday of the week that Payroll is paid.
- Once you have submitted the Time-off Request for听最快开奖直播搅珠结果 Curtailed Operations听and your听Supervisor /Time-Approver听has approved it, you will see Pay code 522 for the amount of curtailed time submitted on your timecard in addition to your hours worked in the听Totals听tab of your timecard.
If you want to receive the听Compensatory Time 1:1, follow these instructions:
- On the day that curtailment occurs, you will punch听IN/OUT听to your job as you would on any other day.
- Also, notify your听Supervisor/Time-Approver听that you want to be compensated with 1:1 Compensatory Time. This communication with your听Supervisor/Time-Approver听should be mutually agreed upon. Some suggestions include putting a听comment on your time block of you timecard听(right click on the time听box), email, or any other communication method you and your听Supervisor/Time-Approver听agree upon.
- Once your听Supervisor/Time-Approver听is notified that you have requested Compensatory Time, they will need to edit the employee's听timecard, adding in the 911 earn code for the equal amount of hours the employee worked during the curtailed time. This must be completed by the听Supervisor/Time-Approver听prior to the听Supervisor/Time-Approver听deadline on Monday the week that payroll is paid.
Your Timecard has been locked due to an 'Approve'听applied by either the employee or the time-approver to the Timecard prior to the end of the pay period.听 The error message that you will get is听鈥淎ccess right violation: edit data after approval not allowed for an employee鈥.听听 The employee or their time-approver (whoever applied the听'Approve'听in the first place) need to click on听鈥淩emove Approval鈥听(located in the top left of the Timecard, to the right of Approve) so that further edits and/or punches can be applied to the Timecard.听听听NOTE:听 This often happens as employees are learning the system and accidentally approve the Timecard instead of approving an edit, or someone approves the employee鈥檚 Timecard too soon, ahead of the end of the pay period.听
Personal听and听Sick Time听accruals increase bi-weekly, at the end of every pay period, however usage of听Personal听and听Sick Time听will update and be reflected in your balances听on a daily basis听after the time is taken.听
Employees have the option to select听from听Personal Time听or听Sick Time听balances only.听听Earned Time听is part of the听automatic drawn down process听against听your current听balances.
EX:听 When choosing听Personal Time, UKG looks to your balances and draws in this order if there is any time in these balances:听听1st:听 Comp Time,听 2nd: Personal Time, 3rd:听 Earned Time.听听 Your听Earned Time听balances only get drawn听against听if you have used up听all of听your听Personal Time听or,听if requesting听Sick Time听or听Family Care Time, only after exhausting all of your听Sick Time.听
The听Duration听of time requested is done with a minimum of 15 minutes, up to a maximum number of hours of your actual work schedule with 15 minute increments.听听EX:听 07:30 or 08:00听for a Full Day.听听 A request for 2 hours & 45 minutes is entered as 02:45.听
Follow the instructions on听page 2听of this听Job Aid.听 Because your time had already听been approved, it will be routed to your Time-Approver for them to approve the cancellation.听 Your request will display in听RED听on your听Requests听tab as听Cancel Submitted.听 Once it is approved, the change will display as听Cancelled听and the time previously requested is added back into your available balances.听
NOTE:听听This needs to be done by the end of the pay period if the time previously requested is in the current pay period so your accruals are updated and your Timecard totals are correct.
Follow the instructions on听page 2听of this听Job Aid.听 Because your time had听not听yet been听approved, it will听automatically be cancelled and display in听RED听on your听Requests听tab as听Cancelled.听听The time previously requested听is added back into your听available听balances.听听听
NOTE:听听This needs to be done by the end of the pay period if the time previously requested is in the current pay period so balances can properly update and your Timecard totals are correct.
On your Timecard, in the upper right corner, is an icon labeled听鈥淰iew Pending鈥.听 Each pending edit you see in the pop up list is based on a manual edit you made to your Timecard.听 Once you make an edit(s), and click the听SAVE听icon (upper right corner) they are considering听PENDING, until听either听Approved听/ Refused听by your Time-Approver.
IMPORTANT:听听Neither you or your Time-Approver will be able to听Approve听your Timecard at the end of a pay period until all pending edits are resolved.
Once you make an edit(s), and click听SAVE, they are considering听PENDING.听 Your edit(s)听have听NOT听disappeared, but are听actually viewable听on your Timecard, in the upper right corner,听under the听icon labeled听鈥淰iew Pending鈥.
Though it seems like your edit(s) have disappeared, it is important听to听NOT听keep making the same edit repeatedly.听 For each edit you make, a notification and an email听is听sent to your Time-Approver notifying them of the Pending edit(s)听to your timecard听they need to review.听 As each edit is approved, it will appear and remain on your Timecard.听
Please submit a ticket via听.听 Your Banner record needs to be updated to reflect your correct start date, making those previous dates available to you on your Timecard to edit.听 It is important to get this resolved before the end of your first pay period.
Please submit a ticket via听听and your daily meal break听period (either 30 or 60 minutes) will be corrected in Banner.听 This information will feed from Banner to UKG within 24 hours.听
There is a听Job Aid听available for your Time-Approver on how to REMOVE a meal break that was incorrectly deducted from your hours worked, prior to the end of the pay period.听
There is also a听Job Aid听available for your Time-Approver on how to ADD a meal break onto your timecard for the date in question, before the end of a pay period.听
Any work schedule corrections should be听submitted via听ticket through听.听 听It is important to have a correct work schedule entered for you in UKG because this supports your punches听In/Out听to align to your听actual hours worked and diminish the number of notifications received by you and your Time-Approver, especially when a schedule is NOT correct in UKG.听
NOTE:听听It is important to have accurate schedule information in UKG as it is used for calculating future paid time off accruals, but your schedule does not dictate what you get paid. Your pay will always be based on actual hours worked and/or paid time off taken that is entered in UKG and approved at the end of each period.
Please submit a ticket via听.听so听they can review听the听percent time of your听employee听position in Banner.听
NOTE:听听UNH Holidays are preloaded in UKG and will appear on each eligilbe employee's Timecard.听 Employees should听NOT听punch In/Out on a Holiday unless you are actually working on the UNH Holiday.听 If an Hourly Paid (OS) employee is听 required to work on a UNH Holiday, you will receive Holiday pay.
All Holidays are preloaded in UKG.听 If the Holiday falls on a day you don't normally work and those hours are already inlcuded on your Timecard, you will take a different day off that week as the Holiday.听 For the day you take as your Hoilday, you听will NOT punch IN/OUT听on your timecard for that day because you are not working.听 There will be a notification generated as an听Unexcused Absence听for that day (due to no punches) but you and your Time-Approver can ignore that and ADD a comment to your Timecard for that day, noting that you took that day as the Holiday.听听Your end of week听totals听should reflect your normal hours worked each week, including the number of hours granted to you from the Holiday.
Please submit a ticket via听听requesting a review of your Timecard, and how your position and schedule is loaded into UKG.
Adjunct Hourly / Student Employees
If you are currently working remotely and are able to continue to work remotely, you do not have to do anything other then听Punch IN/OUT听for the regular hours you would normally be working.听听 You will be paid for hours worked even though UNH may be closed due to weather.
If you normally work at a UNH campus location, you will be able to report to work when curtailed operations is over.
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Your Timecard has been locked due to an 'Approve'听applied by either the employee or the time-approver to the Timecard prior to the end of the pay period.听 The error message that you will get is听鈥淎ccess right violation: edit data after approval not allowed for an employee鈥.听听 The employee or their time-approver (whoever applied the听'Approve'听in the first place) need to click on听鈥淩emove Approval鈥听(located in the top left of the Timecard, to the right of Approve) so that further edits and/or punches can be applied to the Timecard.听听听NOTE:听 This often happens as employees are learning the system and accidentally approve the Timecard instead of approving an edit, or someone approves the employee鈥檚 Timecard too soon, ahead of the end of the pay period.听听
Please contact your supervisor for guidance on interpreting the positions you have so you can correctly select the right one when you听Punch In听and follow the听transfer selection process.听
Please submit a ticket via听.听Your Banner record needs to be updated to reflect your correct start date, making those previous dates available to you on your Timecard to edit.听 It is important to get this resolved before the end of your first pay period.
On your Timecard, in the upper right corner, is an icon labeled听鈥淰iew Pending鈥.听 Each pending edit you see in the pop up list is based on a manual edit you made to your Timecard.听 Once you make an edit(s), and click the听SAVE听icon (upper right corner) they are considering听PENDING, until听either听Approved听/ Refused听by your Time-Approver.
IMPORTANT:听听Neither you or your Time-Approver will be able to听Approve听your Timecard at the end of a pay period until all pending edits are resolved.
Once you make an edit(s), and click听SAVE, they are considering听PENDING.听 Your edit(s)听have听NOT听disappeared, but are听actually viewable听on your Timecard, in the upper right corner,听under the听icon labeled听鈥淰iew Pending鈥.
Though it seems like your edit(s) have disappeared, it is important听to听NOT听keep making the same edit repeatedly.听 For each edit you make, a notification and an email听is听sent to your Time-Approver notifying them of the Pending edit(s)听to your timecard听they need to review.听 As each edit is approved, it will appear and remain on your Timecard.听
Please contact your听supervisor to confirm that only one position is active within their area. Updates to end a job no longer required should be submitted via听听by your supervisor听to听reflect that you only have 1 position at UNH.听 Once that is completed the听information updates from Banner to UKG (every 24 hours)听and听you will no longer be directed to select a transfer as part of your听Punch In听process.听听听NOTE:听 If a job recently ended, there is about a week lag before that job is removed from UKG in order to allow you a period of time to make any necessary edits to your Timecard before that former position becomes inaccessible.听
There is a听Job Aid听available听for听your Time-Approver on how to remove a meal break that was incorrectly deducted from your hours worked.听听听Notify your Time-Approver so they can make the adjustment for you.
Salary Paid
Personal听and听Sick Time听accruals increase bi-weekly, at the end of every pay period, however usage of听Personal听and听Sick Time听will update and be reflected in your balances听on a daily basis听after the time is taken.听
Follow the instructions on this听Job Aid, which explains how to access the听Accrual Details听Dataview.听听Review your balances for each type of Time Off you have accruals for听in the column labeled听鈥楥urrent Vested Balance鈥.听听The default view is always听'Today',听but you can change that date to view your balances into the future using the calendar icon.听
NOTE:听听UKG can support and manage Time-Off requests up to 9 months into the future, but no farther.听 You can always dialogue with your Time-Approver about paid time off beyond the 9 months, but do not submit the request in UKG until the time off is no farther out than 9 months so your balances correctly calculate and update.
It is recommended you always use a Start time of 8:00am regardless of the time of day you听actually took听the听Sick Time/Family Care Time.听 This is because all full-time salary paid employees have听a听8:00am-4:00pm听(40 hours/week)听schedule loaded in UKG to support paid time off future accrual calculations and paid time off taken.听 The loaded schedule does not dictate your actual hours worked.
The important part of your request when less than a Full day is the听Duration.听 Salary Paid employees can use听Sick Time听with a听minimum of 2 hours, and then听15 minute听increments after that.听
EX:听听3 hours & 15 minutes听should be entered with a听Start Time听of 08:00 and 03:15 in the听Duration听field.听 It does not matter from a calculation standpoint, if that 3:15 was taken at the beginning, middle or end of the day.
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Follow the instructions on听page 2听of this听Job Aid.听 Because your time had already听been approved, it will be routed to your Time-Approver for them to approve the cancellation.听 Your request will display in听RED听on your听Requests听tab as听Cancel Submitted.听 Once it is approved, the change will display as听Cancelled听and the time previously requested is added back into your available balances.听
NOTE:听听This needs to be done by the end of the pay period if the time previously requested is in the current pay period so your accruals are correctly updated.
Follow the instructions on听page 2听of this听Job Aid.听 Because your time had听not听yet been听approved, it will听automatically be cancelled and display in听RED听on your听Requests听tab as听Cancelled.听听The time previously requested听is added back into your听available听balances.听听听
NOTE:听听This needs to be done by the end of the pay period if the time previously requested is in the current pay period so balances can properly update and your Timecard totals are correct.
Please submit a ticket via听听for isntructions on this process.听
Supervisor / Time-Approver
If your employee is working remotely, they will continue to work remotely.听
- They do not have to do anything other then听Punch IN/OUT听for the regular hours they would normally be working.听
- If there is a portion of or all of the curtailed day they are听NOT听able to work remotely (such as power outage, childcare, weather related issues), they should submit a Request for Time-Off听 in UKG/Kronos and select the type听"最快开奖直播搅珠结果 Curtailed Operations"听for the amount of time they were not able to work during the curtailed day.听听 You will receive the request for approval so that time can be added to their timecard.
- EX:听听Your employee normally works from 8am - 4:30pm, but on the curtailed day they were NOT able to work until 11am.听 They听 will submit a time-off request for听"最快开奖直播搅珠结果 Curtailed Operations"听with a start time of 8:00am with a duration of 3 hours.听 Then听Punch IN听at 11am and听Punch OUT听as they normally would at 4:30pm.
If your employee is 'Essential Personnel' and听can't report听to work during the curtailment:听 They will follow the instructions above and submit a Time-Off request, selecting听"UNSH Curtailed Operations"听for the amount of scheduled time they were unable to report to work for the period of the curtailment听(EX:听 Could be a few hours or a full shift/day)
If your employee is 'Essential Personnel' and听does report听to work during the curtailment, they have a choice in how to be compensated:听听Additional pay (for Curtailed hours)听or听Compensatory Time 1:1
For employees working during Curtailment that want to be paid for听Worked Hours听and听Curtailed Hours
- On the day that curtailment occurs, your employee will punch听IN/OUT听as on any other day.
- Also, they need to submit听a Time-off Request for听最快开奖直播搅珠结果 Curtailed Operations听in Kronos/UKG. This can be done after the curtailment occurs, but must be done听before听the employee approval deadline on听the Monday of the week payroll is paid.
- You will need to approve the听最快开奖直播搅珠结果 Curtailed Operations听Time-off request so your employee will see that time added to their timecard. Your deadline to do this is Monday of the week that Payroll is paid.
- Once approved, your employee will see听Pay code 522听for the amount of curtailed time submitted on their timecard in addition to their regular hours worked in the听Totals听tab of their timecard.
For employees working during Curtailment that want to be paid for听Worked Hours听and听granted Compensatory Time at 1:1
- On the day that curtailment occurs, your employee will punch听IN/OUT听as on any other day.
- Your employee needs to notify you that they want to be compensated with 1:1 Compensatory Time. The communication method for notifying you should be mutually agreed upon.听 Some suggestions include putting a听comment on their time block on their timecard听(right click on the time听box), email, or any other communication method agree upon.
- Once you听are听notified they have requested听Compensatory Time, tyou will need to edit the employee's听timecard, adding in the 911 earn code for the equal amount of hours the employee worked during the curtailed time. This must be completed by you prior to the deadline on Monday the week that payroll is paid.
听
While viewing your听Control Center:
- Notifications under the听Timekeeping听category are generated to create awareness for you and the employee and only need to be reviewed, and听then听Mark Read听or听Delete.听
- IMPORTANT:听 Notifications under the听Timekeeping Requests听听category听require action听by the end of each pay period so your employee can approve their timecard.听 These are generated by either manual entries or edits to an employee鈥檚 Timecard.听
You can review and听Approve听or听Refuse听each one while you are in the听Control Center,听OR听you can听review each edit听to听听Approve听or听Refuse听while reviewing the employee鈥檚 Timecard.听
- When viewing an听employee鈥檚听Timecard,听if the pending edits panel does not automatically pop-up from the right margin, you can click on听View Pending听in the upper right corner. It will show you each edit they made that is pending your听Approve听or听Refuse听action.
- If you encounter a听duplicate error听when trying to听Approve听an edit, it is usually because the employee听tried to make multiple edits for the same day and timeframe.
- You should听Refuse听that edit. This often听happens for new听UKG听users because when they make edits to their timecard and听SAVE听them, it looks as if their edits disappeared听on their Timecard.听 They are in fact in a听Pending听state, waiting your approval.听
- If you encounter a听duplicate error听when trying to听Approve听an edit, it is usually because the employee听tried to make multiple edits for the same day and timeframe.
NOTE:听听On your employee's听Timecard, they have the same button -听"View Pending".听 That is where they can听review the actual听edits听they have made听that are pending your approval.听
The deadline for Time-Approvers is听each听Monday @1pm听following the close of a pay period.
Best practice is that employees manage their own time-off requests.听 However, as a Time-Approver, you do have the ability to听Add, Delete or Edit听a time-off request听for a status employee in the听Schedule听view听by following this听Job Aid.
NOTE:听听Most often these steps would only be done by you because it is the end of the pay period and the employee is unable to complete the process for themself.听
You can tell if an hourly employee鈥檚 hours worked on a timecard requires a job transfer by reviewing听TOTALS听at the bottom of the Timecard. The job column will show听鈥楾RANSFER REQUIRED' rather than the position title of the job worked.听听听See image below.听听听In addition, the Labor Category column in the听Totals听pop-up will only show the employee PIDM (ID) rather than also including the position number and suffix.听This听Job Aid听covers how to听ADD or EDIT听a job transfer if needed.听
Once the position is confirmed in the HR system, there is an overnight feed to populate UKG.听听
Please submit a ticket via听听for assistance, your profile seetings may need to be updated.听
Best practice at this time is to have the salary paid employee submit a new time off request for the听next current pay period even though they will be working so that their balances will properly update.听 You or the employee can add a comment to indicate the time off was for a different date in the previous pay period.听
听
Please submit a supervisor update ticket within the managers toolkit in听. 听Updates from Banner HR feed to UKG every 24 hours听and then you should see your direct reports.
Please submit a supervisor update ticket within the managers toolkit in听.听听Updates from Banner听HR feed to UKG every 24 hours听and then you should see your direct reports.听
