Enterprise听Desktop Management & Business Application Support provides professional, courteous, and听timely听delivery of enterprise software and computer lifecycle management onsite and remotely. Our mission is to serve the students, academic faculty, staff, and the community with a secure, reliable, cost-effective computing environment.听
Services provided:听
- Computer purchasing / lifecycle management
- Student lab and cluster hardware/software deployment support听
- IT Depot walk-up support for repairs and troubleshooting consultations听
- Enterprise business application support, integration, and training听
- Safe electronic equipment disposal (SEED) of institutional equipment 听
A single point for all 最快开奖直播搅珠结果 community members to report issues, make inquiries and request access to technology services.听 By engaging with the Help Desk, customers may be assured that their needs are acknowledged, classified and documented for efficient follow-up and resolution.听
The ET&S Help Desk team operates听7-days听a week, around the clock.听 Support is provided via phone, online service requests, web-forms, and walk-in support on the three residential campuses (KSC, PSU & UNH).
Services provided:听
- Tier 1 technology support and problem resolution听
- Knowledge base 鈥淗ow-do鈥 documentation creation and curation
- Information gathering and triage听
- Application testing and usability听
- Incident Coordination and Problem Coordination听
JoAnn Guilmett
Director, Help Desk Services
