Frequently Asked Questions

Here you can find answers to commonly asked questions. You can also browse our or contact the Help Desk.

expand all

Where can I get help with WebIntelligence reports and WebI?

How do I request WebI or Tableau account?

Where can I request access to WebI reports?

How can I get help with existing Tableau accounts, consultations for new developers, and Tableau project administration & technical assistance?

Where can I request data?

How can I get assistance with Salesforce CRM?

How can I get assistance with Directed Communications/Salesforce Marketing Cloud

Where can I request help with, or gain access to, Advancement systems and/or data?

How do I report a cybersecurity incident?
Call your institutional Help Desk and alert the support technician that you need to report a cybersecurity incident.

  • GSC -Ìý1-888-372-4270
  • Keene State - 603-358-2532
  • Plymouth State -Ìý603-535-2929
  • UNH -Ìý603-862-4242

Cybersecurity Incident Reporting

Where can I find the cybersecurity policies?
All cybersecurity policies can be found on the ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û OLPM located here:

How do I get desktop support help?
For break/fix services, installation of hardware or software, virus protection and security, or device lifecycle management request assistance through the

How do I purchase a computer?
Faculty and staff may purchase a computer through USHOP. Navigate to the ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û computer purchasing page.ÌýÌý

How do I retire my institutionally owned department computerÌýor technology surplus?
The UNH IT Safe Electronic Equipment Disposal (SEED) program provides for the disposal of surplus equipment containing data storage, including computers and mobile devices, as well as equipment containing circuit boards such as monitors, printers, peripherals, scientific equipment, and audio-visual equipment.

How do I get help with Microsoft M365 software products?Ìý
Microsoft 365, Email, OneDrive, SharePoint, and Teams applications also support creating and sharing files with products like Word, Excel, and PowerPoint. Microsoft is providing training for ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û customers.

How do I get help with a student cluster or computer lab support?Ìý
The UNH Student Computing Labs/Clusters provide Macintosh, Windows, and Linux computer systems free for use by all UNH faculty, staff, and students.Ìý For assistance

How do I get help for a problem with Banner, Colleague, or any other enterprise business application?
Contact the Help Desk for assistance.

How can my department submit requests to get assistance with creating new functions or capabilities within the Banner, Colleague, or other enterprise business application to help improve our office’s services?
You can submit requests for new projects via our intake forms:

How do I get IT Help?Ìý
The ET&S Help Desk team is you one-stop shop for IT support. We are open 7-days a week.

Where can I go to get in-person Technology Support?
The Help Desk Teams on the three Residential Campuses have walk-up support locations as follows:Ìý

  • Keene State: Elliot Center, Room 243Ìý
  • Plymouth State: HUB, Room 123
  • UNH- Durham: Dimond Library, Main level, RoomÌý341Ìý

How do I change my Password?
³Õ¾±²õ¾±³ÙÌýÌýand log-in with your Username and PasswordÌý

How do I connect my computer to the campus Wifi?Ìý

My department has a need for technology to improve our services. How can I find the right solution?
The Technology Selection and Purchase process helps connect your business needs with existing technology solutions, saving your department time and resources.?To initiate a request for a technology purchase, for assistance in technology selection, or simply to ask a question about the process,?

How can our team get Project Management support?Ìý
TheÌýET&S Project Management OfficeÌýengages and assists organizations and departments across the ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û community encouraging the consistent application of best practices across projects;ÌýandÌýproviding useful project management, process improvement, and business relationship management tools and guidelines.ÌýFor a consultation,Ìý.Ìý

What is the Long Range Technology Plan (LRTP) and how are projects selected?
The portfolio ofÌýLong RangeÌýTechnology PlanÌý(LRTP)ÌýprojectsÌýisÌýreviewed annually, along with any new requests for LRTP funding.ÌýLRTP projects must haveÌýcross-institutional impactÌýand serve a strategic purpose.ÌýIf you would like toÌýpropose an LRTP project for inclusion in the next funding round,ÌýÌýfor guidance.Ìý

My department uses TeamDynamix. How can I get additional training?Ìý
TeamDynamix?resources are available in the online??and through specialized?.

I have no insight into my team’s workload, and we need to do a better job of managing the work as well as providing improved customer interaction. I’ve heard that TeamDynamix can help. What is TeamDynamix and how can I learn more about it?Ìý
TeamDynamix (TDx) is available ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û-wide to allÌýdepartments toÌýenable betterÌýservice management through:Ìý

  • Supporting customers by providing an accessible interface to facilitate interactionÌý
  • Managing service requests and ticket trackingÌý
  • Automating business processesÌý
  • Providing visibility into the team's workload andÌýcurrent statusÌýof requestsÌý
  • Managing projects and portfoliosÌý

To learn more about the features offered in TeamDynamix, or if you are an existing user with a question,Ìý.Ìý?Ìý

Q: How do I request Research Computing Center (RCC) support or services?
You can request any RCC support or services atÌýÌýor EmailÌýrcc.support@unh.eduÌý

This includes:ÌýÌý

  • Grants & EstimatesÌý(HPC, Software Development, Data Management,Ìýetc).
  • Training & Support for HighÌýPerformanceÌýComputing
  • Support for software such as Elements, Cayuse orÌýInfoEd

How can I request training or support for my ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û website?
Training sessions are provided by Software Development staff during bi-weekly walk-inÌýsessions. You canÌýview the training calendar here:Ìý,ÌýRegistration for the sessions is recommended, but not required. You can also report bugsÌýandÌýrequest changesÌýto your website by filling out a service request:ÌýÌý

How can I get a website account?
Website account requests are submitted through the UNH IT Account Management System.Ìý
If you are familiar with the process, you may log in and begin here:ÌýÌý

If you would like instructions, they are provided in the UNH IT Knowledge Base article:ÌýÌý

Attendance to an introductory Drupal training session is required before a new website account is activated. You can view the training schedule here:ÌýÌýÌý

Where can I find information about the software development services provided by ET&S?
Ìý

I am having issues or have questions about Canvas, can I meet with someone?
Questions, issues, and requests for consultation related to Canvas can all by submitted through the . This allows for our full team of Canvas experts to review your needs and get you the best support.

I am holding a hybrid meeting, event, or class, how can I obtain technology or training on technology to support this need?
×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û Community members (faculty/staff/students) can request audiovisual equipment, including Meeting Owls, and audiovisual technician assistance from Learning Space Technologies using the new . This request process is just if you need a technician to help you get started for your event or class. If you have a large event with a full-time technician to run the webinar or AV equipment, submit a request through the .

I would like to use an educational technology application, how do I know if it is available?
See this for a full list of all applications that are approved to be integrated with Canvas. This contains the full list of academic software applications available to faculty and students. If you are not finding what you have a question on please call your campus Help Desk or submit a request online.