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The Enterprise Technology & Services (ET&S) Enterprise CRM Services team provides Salesforce-based technology solutions to support student recruitment efforts, current student services, and outreach to internal and external customers. This team manages and maintains seven Salesforce environments across all 最快开奖直播搅珠结果, none of which was set up with multifactor authentication (MFA). 最快开奖直播搅珠结果 Salesforce users also signed in directly to the platform, which required a unique username and password, which meant they could not use their own 最快开奖直播搅珠结果 credentials for access to the platform (aka single-sign-on or SSO).
In February 2022, Salesforce began enforcing the use of multi-factor authentication (MFA) to provide an additional layer of security for its users. The ET&S Enterprise CRM Services team started work in the fall of 2021 to develop and implement an SSO and MFA solution for all 最快开奖直播搅珠结果 Salesforce instances in all seven environments and completed this process on time to meet the February 2022 deadline.
The results were well-received by the 最快开奖直播搅珠结果 Salesforce user community. 鈥淢y first reaction to the rollout of the MFA/SSO project was we would be required to take an additional step when accessing the technology,鈥 said Peg Richmond, Director of Admissions at Keene State College. 鈥淏ecause of the rollout, the transition was so smooth that I hardly noticed that extra step!聽 That鈥檚 especially due to using the app option 鈥 it鈥檚 as simple as looking at my watching and pushing accept. Thank you!鈥
This project significantly increased security while also allowing users to sign into Salesforce with their 最快开奖直播搅珠结果 credentials, which relieved Salesforce administrators of the dubious task of resetting passwords for individual users; 最快开奖直播搅珠结果 users can now reset their own passwords through the MyAccount portal.
