This week’s Enterprise Technology & Services (ET&S) Tech Briefing includes a handful of frequently asked questions regarding back-to-school and changes over the summer, support reminders, and training opportunities. In case you missed it, here is last week’s Tech Briefing.
FAQ for Back-to-School
Q: How do I change my password?
to verify your security settings, change your password, manage your devices, install and manage Office applications, and more.
Q: My campus email no longer works for signing into applications. What changed?
Most ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û applications now require students, faculty, and staff to log in with their Fully Qualified Username, which comprises your username followed by @usnh.edu. Please note: your campus email address remains the same.
Q: What happens if I have trouble signing in with my Fully Qualified Username?
If you experience trouble logging in with your Fully Qualified Username, please .
Q: What happened to the campus portal? It looks different.
In spring 2023, ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û launched a new portal to provide the campus community with a tailored, one-stop online resource accessible to all students, faculty, and staff using a web browser or mobile device. Make the new portal your home by visiting and signing in with your fully qualified username and password.ÌýÌý
Q: Where can I find classroom technology support?
Learning Space Technology (LST) wants to share six ways to get help using classroom audiovisual technology.ÌýÌý
- Call the Enterprise Technology Help Desk at 603-358-2532.Ìý
- There are generally three types of tech packages in classrooms.ÌýÌý
- Review the instructions before you teach:
- in the classroom.Ìý
- Don’t see what you need? Reserve additional classroom technology and portable equipment. Ìý
- Book time with a technician to visit your classroom for a short training session:ÌýÌý
Ìý
Also, please note: If your laptop has a USB-C connector and not HDMI, you must purchase an adapter. LST recommendsÌýan .ÌýÌý
Q: Where can I find technology support?
As the Help Desk prepares to support our students, staff, and faculty return to campus, please review some important reminders about how to get IT Help.
- Extended Help Desk hours for in-person support for move-in weekend and the first week of classes can be found here:Ìý
- Beginning Tuesday, September 5, in-person Help Desk support will revert to our regular hours at the Technology Help Desk in Elliot Hall, Room 243.
- Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Telephone and Ticket Support is always available 24/7/365 via the Help Desk Client Portal:/it/need-it-help or by calling 603-358-2532.
- When calling the Help Desk, please listen carefully to the voice prompts as our menu has changed and may change periodically as the support environment changes.Ìý For Back-to-School 2023, the options are as follows:
- Press 1 if you are an instructor with an emergency with AV equipment in the classroom.
- Press 2 to be transferred to an Account Specialist - if you require help resetting your password or are an incoming student or new employee who needs help activating your account.
- Press 3 to speak to the next available Technician.
To Do: Need technology help?Ìý Find self-help options in our or reach out to the Help Desk at /it/need-it-help Ìý
