Welcome back! This week’s Enterprise Technology & Services Tech Briefing has important start-of-semester information and a few reminders.
Quick Resources for New Faculty and Staff
- Verify your account and password security settings in theÌý.
- Check the Legitimacy of an Email on the Phishbowl
In Case You Missed It (Reminders)
New Login Method for ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û Applications
To Know:ÌýAs a reminder, as of Tuesday, August 1, most ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û applications now require students, faculty, and staff to log in with their Fully Qualified Username, which comprises your username followed by @usnh.edu.
Please note: your campus email address remains the same.
This unique identifier plus Microsoft Multi-Factor Authentication (MFA, which you already use) will authenticate your access to many services, regardless of campus affiliation.Ìý
To Do: If you experience trouble logging in with your Fully Qualified Username, please .
×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û VPN Migration: from PulseSecure to GlobalProtect
To Know: On September 1, 2023, the new ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û VPN solution, GlobalProtect, will be available for all ×î¿ì¿ª½±Ö±²¥½ÁÖé½á¹û users.ÌýThe GlobalProtect VPN allows access to critical resources and a seamless user experience.Ìý Ìý
Users can begin using GlobalProtect on September 1 for the enhanced user experience; PulseSecure will also remain available for the short term.Ìý
To Do: For enterprise-managed devices, ET&S will push GlobalProtect to your computer automatically on September 1.Ìý for instructions on how to connect. For personal devices, you GlobalProtect on your device.ÌýPlease for installation and migration information and information on the future de-provisioning of the PulseSecure VPN.
Gradescope
To Know: UNH has a Gradescope license available in Canvas for instructors. Instructors can useÌý Gradescope to seamlessly administer and grade all assessments, whether online or in-class. Save time grading and get a clear picture of how students are doing Gradescope supports online assignments where no paper is required, paper-based assignments, assignments combining online and paper-based approaches, and programming assignments.
To Do:
Find out how to get started with Gradescope in our Knowledge Base Article:
New myUNH Portal
To Know: In spring 2023, UNH launched a new portal to provide the campus community with a tailored, one-stop online resource accessible to all UNH students, faculty, and staff using a web browser or mobile device. ET&S migrated all content and functionality to the new portal.
To Do: Make the new portal your home by visiting and signing in with your UNH username and password.ÌýÌý
The Parker Media Lab at UNHÌý
To Know: ET&S designed the New Parker Media Lab (PML) as an interdisciplinary audio and visual self-service recording space to support creating professional, academically focused content. The PMP is available to any University of New Hampshire (UNH) student, staff, or faculty member.Ìý
The new Parker Media Lab features a WhisperRoom, One Button Studio, and Lightboard technologies, which were added to Dimond 237. During Dimond Library's operational hours, you can reserve the PML through EMS, UNH’s Room Reservation system.
We also have some great articles to get you started in the Parker Media Lab!
To Do: Visit the Parker Media Lab’s website to view the available resources at /it/it/pml
UNH Durham, Manchester and Law Classroom Technology SupportÌý
Learning Space Technology (LST) wants to share three ways to get help using classroom audiovisual technology.ÌýÌý
- Call your local hotline – especially if time is tight! Ìý
UNH Durham - AV Hotline - 603-862-2467
UNH Manchester - 603-641-4357Ìý
UNH Law - 603-513-5127Ìý - Understand which classroom type in which your class is scheduled:Ìý
- UNH L/M/D Ìý
- Select the room you teach in and scroll to the bottom of that webpage for step-by-step training instructions.Ìý
- Request Support for technical problems in the classroom (non-urgent):Ìý
Ìý
Also, please note: If your laptop has a USB-C connector and not HDMI, you must purchase an adapter. LST recommendsÌýan .ÌýÌý
Catalyst: Student Organization Management
To Know: The UNH Durham campus transitioned to a new student organization management platform, Catalyst:Ìý
Catalyst is where student organization information and campus events are listed. This change stemmed from student feedback and wanting a more user-friendly platform. Wildcat Link is no longer the platform, so please review the new website to become familiar with this resource. You can review the Catalyst FAQ sheetÌý.Ìý
To Do: If you are inputting an event through Catalyst, please note that event permits (events happening outside, events that involve raffles or games of chance, etc.) must be completedÌýno later than two weeks prior.ÌýFor larger events, event permits must be completedÌýfour weeks before the event.
If you notice issues, as can happen with the rollout of a new platform, or if you have questions, please contactÌýUNH.Catalyst@unh.edu, and someone from the Memorial Union & Student Activities staff will respond to assist.
Canvas Gradebook Filter & Design Updates
To Know: Starting Thursday, August 10, 2023, Gradebook has a new design and an enhanced filter. This update provides instructors with a more efficient and intuitive way to organize and sort their Gradebooks but will not impact any existing grades. Gradebook moved features previously found on the left View list to the settings in the cog wheel. The enhanced Gradebook filter allows for customizing filters and saving them for reuse.Ìý
To Do: To learn more, read our Knowledge Base article
iClicker Cloud UNH Launch
To Know: iClicker Cloud is launching across UNH for the Fall 2023 semester and iClicker Classic will no longer be supported.
Faculty across UNH successfully piloted iClicker Cloud, the web-based version of the iClicker software last year and all faculty should begin using it this fall. Our knowledge base article, outlines the major differences between the two applications.Ìý
To Do: If you are a faculty currently using iClicker, sign up for an iClicker Classic to iClicker Cloud transition training to learn more about using iClicker Cloud. Visit the and sign up for a training session.Ìý You can also read our knowledge base articles for and .
How to get Technology Help
To Know: As the Help Desk prepares to support our students, staff, and faculty return to campus, please review some important reminders about how to get IT Help.
- Extended Help Desk hours for in-person support for move-in weekend and the first week of classes can be found here:Ìý
- Beginning Tuesday, September 5, in-person Help Desk support will revert to our regular hours at the Technology Help Desk in Dimond Library, Main Level, Room 341.
- Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Telephone and Ticket Support is always available 24/7/365 via the Help Desk Client Portal:Ìý /it/need-it-help or by calling 603-862-4242.
- When calling the Help Desk, please listen carefully to the voice prompts as our menu has changed and may change periodically as the support environment changes.Ìý For Back-to-School 2023, the options are as follows:
- Press 1 if you are an instructor with an emergency with AV equipment in the classroom.
- Press 2 to be transferred to an Account Specialist - if you require help resetting your password or are an incoming student or new employee who needs help activating your account.
- Press 3 to speak to the next available Technician.
To Do: Need technology help?Ìý Find self-help options in our or reach out to the Help Desk at /it/need-it-help Ìý
Training Opportunities
ET&S Learning Design and Technology (LDT) and our vendor partners host training and office hours. Register for upcoming sessions through the links in this announcement. We look forward to continuing to offer in-person and virtual sessions this semester.
iClicker Classic to iClicker Cloud Transition |
Thurs., August 24, 9-10:00 a.m.
This session is for faculty who are experienced in using iClicker Classic and are transitioning to iClicker Cloud
Canvas (myCourses): Introduction |
Thurs., August 24, 1:30-2:30 p.m.
Tuesday, August 29, 3-4:00 p.m.
This is a live Zoom online introduction session that will give you a high-level overview of Canvas. You will learn basic Canvas navigation, how to add course content, a syllabus, and assessments.Ìý Also learn how the Calendar and Gradebook are populated.
Canvas (myCourses): Assignments |
Fri. August 25, 1:30-2:30 p.m.
In this session, we will cover creating an assignment, available settings, briefly discuss an assignment rubric, how to access assignment submissions, and some best practices.Ìý
iClicker Cloud: Student Polling System
Fri. August 25, 9-10:00 a.m. | Dimond 521 or
Teaching & Learning Technologies uses a student response system called iClicker Cloud. In this hands-on session, you will learn how to use iClicker to support active learning in your classes. We will also review Reef Polling.
